Last Updated: September 26, 2026

At KIM PVT, we want you to have a smooth and satisfactory shopping experience. If you receive a product that is eligible for return or exchange, you can request a return or exchange according to the conditions mentioned below.

1. Return Eligibility

Products may be eligible for return or exchange if:

  • The product is unused, unworn, and unwashed.
  • The original tags and packaging are intact.
  • The product is returned in its original condition.
  • The return request is submitted within the applicable return period mentioned on the product/order details.
  • The product is not listed as non-returnable.

For hygiene and product-safety reasons, certain products may not be eligible for return or exchange.

2. Damaged or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or different from what you ordered, please contact us as soon as possible after delivery.

We may request clear photographs or videos of the product, packaging, shipping label, and any visible damage to help us review the issue.

After verification, we may provide a replacement, exchange, or refund as applicable.

3. How to Request a Return

To request a return or exchange:

  1. Contact our customer support team.
  2. Provide your order number and registered contact details.
  3. Explain the reason for the return or exchange.
  4. Share photographs/videos if requested.
  5. Follow the return instructions provided by our team.

Returns will be reviewed and processed after the product is received and inspected.

4. Refunds

Once an approved return is received and inspected, the refund will be processed through the applicable payment method or as otherwise communicated by KIM PVT.

The time taken for the refund to reflect in your account may depend on your bank, card issuer, payment gateway, or other payment provider.

Shipping or other charges may be non-refundable where applicable.

5. Exchanges

Eligible products may be exchanged subject to product availability. If the requested replacement is unavailable, we may offer an alternative resolution or refund as applicable.

6. Non-Returnable Products

Products marked as non-returnable, products that have been used, washed, altered, damaged after delivery, or returned without original tags and packaging may not be accepted.

7. Return Shipping

Where a return is due to receiving a damaged, defective, or incorrect product, KIM PVT may arrange or provide return shipping instructions as applicable.

For other eligible returns, return shipping conditions may vary depending on the product and reason for return.

8. Cancellation

Order cancellation may be possible only before the order has been processed or shipped. Once an order has been dispatched, cancellation may not be possible and the applicable return process may need to be followed.

9. Contact Us

For return, exchange, or refund assistance, please contact:

KIM PVT
Phone: +91 9521366277
WhatsApp: +91 9352504482
Email: support@kimpvt.store

Address:
Laxmi Nagar,
Dudh Dairy Ke Pass,
Gangapur City,
District Sawai Madhopur,
Rajasthan – 322201, India.